Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
Tracking numbers with detailed shipping information, including estimated delivery date, will be sent once your order ships out.
What is your return and exchange policy?
Orders placed on our website can be returned within 30 days of purchase. Please contact us if you need to return an item.
How do I change my shipping address?
If you have an existing account, you can change your address on the account page. However, if you placed an order to the wrong address, please reach out to us ASAP before your order ships.
How do I track the status of my order?
If you have an account, you can check your account page to see detailed order statuses. After your order ships out, you will receive an email with tracking information.
What do I do if I entered an incorrect shipping address?
If your order has been shipped out already, the shipping address cannot be changed. However, if you are able to contact us before the order ships out, we can correct the shipping address.